There is a person behind every perfect apartment and shiny villa that Dubai has to offer, and these people don’t usually get the recognition they deserve. The people who clean the towers and gated communities in the city are accomplished, reliable, and are usually an integral part of the way this household operates. Knowing who they are, the kind of day they have, and what makes a good day, helps to give a better understanding of a profession that affects nearly every household in the emirate which in turn makes one different from how he/she treats the person who looks after you.
The People Behind the Work
Dubai’s cleaning industry is a delightful amalgamation of individuals from all over South Asia, the Philippines, Africa and more. They have years of experience and a great deal of pride in their work and show how much they value each house as their own. They are problem solvers who can identify a product that will remove a coffee ring from a marble worktop and know how to get dust out of an AC vent that hasn’t been used for months. You don’t always notice that sort of hands-on knowledge until you find yourself in the position to match it and see how much skill is actually required.
They all have one thing in common: they are caring. A clever cleaner sees the little details; the smudge on a mirror, the crumb beneath the toaster, the cushion in need of filling before visitors come. They know that their client doesn’t like the product to smell, or that the dog is sensitive to the vacuum and needs to be calmed first. Often, these human touches make a service a relationship of trust, a quality no great deal less important when you’re allowing somebody to enter your private space week after week, sometimes while you are out at work.
Skill, Training and Professionalism
Well cleaning is not an instinctive skill and one that not everyone can undertake professionally. There’s art to streak-free glass, science to chemical safety, and method to an efficient house-cleaning job that doesn’t neglect corners or take an hour to get done. When the companies invest in the proper training, they get crews that work faster, achieve better results, and are confident when working with delicate surfaces. That’s what makes the difference between a house that appears neat on the outside and one that’s actually clean on the inside.
Professionalism is evident in the details as well, such as being on time, wearing a uniform, respecting the privacy and possessions of the household, and communicating clearly on what did or did not happen. A well-trained, well-equipped and well-treated team at EcoClean is a good example of how they manage to provide a calmer service and one that is more reliable for their clients at EcoClean. If employees feel that their employer is appreciating them and supporting them properly, the attitude will definitely reflect on the quality of the work, and how they treat the house and items within it.
Showing Appreciation for the Work
In this trade, there is much to gain from a small dose of respect. A cold drink on a hot afternoon, a clear and courteous explanation of what you are looking for, and a simple ‘thank you’ are free and very much appreciated by a person who is working long hours in the heat of Dubai. Tipping is customary and most appreciated, and a fair, honest review is the best way to make a hard worker get booked the next time for good work done and appreciated.
One of the easiest ways of appreciation is simply recognising. The dust-cleaning brigade of Dubai Homes make day-to-day living easier for thousands of residents, saving them hours of precious time and even a tangible weight from hectic households trying to balance work and kids with constant dusting. Many of them are also bringing home money to help their families back home, and a significant number of them are earning a substantial portion of their earnings for family members overseas, so that good, respectful treatment by their clients is even more important. It’s the least we can offer in return for that skill and work that helps so many homes across the city be cleaned, one home at a time, without being noticed.
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